Terms of service
We carry general liability insurance, but the following explains what is not covered or exempt.
If you do not want your sewer inspection video or report online for convenience, please send an email to spokanerooter@gmail.com and request the removal, Don't forget to send the address so we know what report and video to remove. We remove any report and video without question, they are only online for convenience.
Toilet water lines:
When a toilet is pulled for sewer line access due to no cleanout in the home. Then the homeowner is responsible for the water supply line. Spokane Rooter only turns off the valve and unscrews it from the toilet, then screws it back in and turns the valve back on. Spokane Rooter is under the impression that the valve functions correctly in order to remove the toilet and perform the inspection or rooter.
Toilet water lines get calcified and the rubber seal inside the valve degrades. Then when the valve is turned off and back on it can leak through these micro holes. This is the responsibility of the homeowner to fix. No repairs will be made by Spokane Rooter. If a valve leaks after being turned back on, then the valve will need to be replaced at the owner's expense.
Backwater Valves:
No guarantee of the longevity of the backwater valve. No guarantee or warranty for the backwater valve flaps. Sewer inspections inspect the lines and are not a guarantee the line will continue to work. User error can cause issues and clogs. If a flap comes off during an inspection then the homeowner is responsible for exposing the backwater valve. The flap in a backwater valve is not supposed to come off. It's secured in a hinge. If it does, the valve has malfunctioned and needs to be opened up and investigated. Most people remove this flap as it causes more issues than helping prevent them. Backwater valves should always have access and not be covered up permanently. If the valve is covered by concrete or carpet then the homeowner is responsible for exposing the backwater valve access cap and Spokane Rooter will not cut or breakthrough concrete or carpet or any type of flooring. Rooter blades can not be sent down through a backwater valve.
Free Cleanout Cap Removal.
Cleanout cap removal service is free and included as a complimentary service with no warranty of service since it's free. This service involves removing a rusted/stuck cap on the main drain line in a home or business. This cap must be removed in order to perform the service hired for. These services involve sewer inspections or rooter/ clog removal.
The Cleanout cap removal is a $500 - $2000 service on average if a service professional is hired for the removal. This free service does not cover or warranty any damage to the line or surrounding area. Cleanouts that are old and rusted thin due to years of water exposure can break or crack and this is not covered by the free cleanout removal service. Things that can go wrong during this free service that are not covered by this free service and will be the responsibility of the homeowner or other persons involved are the following. 1. Cleanout stack breaks due to rusting and age. ($500 - $1000 repair price) this is very rare. 2. Cleanout cap is replaced and the new cap leaks and drips on the floor. ($10 - $60 repair price) 3. Cap is removed but a new cap can not fit into the opening due to irregular sizing from pre-1930s builds. This issue is solved by buying a specialty cap at a local store called consolidated supply. This is the responsibility of the homeowner or person who booked the appointment.
Running water during the appointment:
Sometimes running water will be required for a sewer inspection or clog removal. This allows the camera to have a clear picture when grouped up with human waste on the lens. It also allows insight to grade issues with the line. Water should only be run in sinks or tubs with working drains. If this is unknown then the water should be run on low and watched to verify its draining. If water is run in a drain that is clogged or obstructed then any damage due to this running water is the responsibility of the homeowner and not Spokane Rooter. Drains are assumed to be working unless otherwise specified beforehand. Spokane Rooter will always ask the homeowner or person present at the appointment to run the water for them as this is the responsibility of the homeowner or the person present. If the status of the drain is unknown then the person present or the homeowner assumes responsibility.
There are no warranties, guarantees, or protections for any services.
If our machines get stuck or break in your sewer/drain lines, there is no warranty or insurance. The homeowner assumes the risk and costs associated with such issues.
If the homeowner neglects root growth and then hires Spokane Rooter for root removal and the cable gets stuck or breaks, the homeowner is responsible for repairing their sewer line. Spokane Rooter is not responsible for any costs associated with sewer line/drain line neglect.